Every Stellar Gems piece is made-to-order. For this reason, we don’t accept returns or offer refunds for change of mind. If your piece arrives damaged, defective, or different from your confirmed order, please contact us promptly so we can review and make it right. If you’d like to request an exchange, please reach out before sending anything back. Any approved exchange must be unworn, unaltered, and in original packaging with all documentation. Personalized, engraved, resized, or bespoke pieces can’t be exchanged unless there’s a confirmed manufacturing fault. For help, contact us directly on WhatsApp. And please, don’t return any jewelry without checking with us first.