Every Stellar Gems piece is made to order, crafted specifically for you after you place your order. Because of this, all sales are final.

This isn't a loophole or a disclaimer buried in fine print. It's how made-to-order jewelry works: your piece is produced, stone-selected, set, and inspected to your specifications. It doesn't come off a shelf, and it can't go back on one.

That said, Danya stands behind every piece she makes. If something isn't right, she wants to know about it.

Made-to-order catalog pieces are final sale. Your piece is crafted after you order. Danya selects the diamond, oversees production, and inspects the finished piece before it ships. This process means returns are not offered on completed orders.

Bespoke commissions are final sale. Custom pieces are designed and produced to your specifications through the bespoke consultation process. The CAD approval stage exists so you can confirm the design before production begins.

Earrings are final sale. All earring types, including studs, drops, and hoops, are final sale for hygiene reasons. This is standard across the jewelry industry.

If your piece arrives damaged, defective, or different from what you ordered, contact Danya immediately on WhatsApp with photos. Stellar Gems will arrange a replacement or resolution at no cost to you. All orders ship fully insured, and every piece is inspected before it leaves.

This has happened rarely, because Danya checks every piece personally. But if it happens to you, it will be made right.

Exchanges or adjustments may be considered on a case-by-case basis at Danya's discretion. If you'd like to discuss your options, message Danya on WhatsApp.

For ring resizing specifically: resizing within 1–2 sizes is available after delivery. Contact Danya to arrange. Resizing on bespoke rings is complimentary within the first year of purchase.

The best way to avoid sizing issues is to use the size guide before ordering, or message Danya for help finding your size.

Because all sales are final, Danya wants you to feel certain before you place your order. Here's how:

Message Danya on WhatsApp with any questions about a specific piece. She can walk you through diamond specs, dimensions, how a piece sits on the body, and what to expect.

Use the size guide for rings and bracelets. Sizing is the most common concern, and getting it right before ordering saves everyone time.

Review the product page carefully. Diamond specifications, metal details, dimensions, and care instructions are listed on every product page.

If you're commissioning a bespoke piece, the CAD approval stage is your chance to refine the design before production begins. Take your time at that stage.